Customer
Experience
2025 Highlights
97% of complaints resolved within SAMA SLA.
Social-media complaints down 15% vs. 2024.
100% of CE&Q employees certified (RBFPE & CAPE).
New CRM launched dedicated team actively monitors and responds across social channels.
Digital-inclusivity program coordinated with stakeholders to simplify journeys and strengthen accessibility.
97% of complaints
resolved within SAMA SLA.
Social-media complaints
down 15% vs. 2024.
100% of CE&Q employees
certified (RBFPE & CAPE).
New CRM launched
Dedicated team actively monitors and responds across social channels.
Digital-inclusivity program
coordinated with stakeholders to simplify journeys and strengthen accessibility.
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Operational Review
