- Branches
- Service centers
- Call center
- Online banking
- Social media
- Bank website
- Public events
Our
Stakeholders
Stakeholder
Modes of Engagement
Interests
Customers
- Friendly & responsive customer service
- Data Security
- Data privacy
- Innovative products & services
- Digital banking services
Business Partners & Suppliers
- Regular engagement & communications
- Tendering process
- Supplier Code of Conduct
- Annual & public reports
- Bank website
- Responsible & sustainable procurement
- Digital innovation & transformation
- Community investments
- Anti-money laundering, bribery & corruption
- Financial stability & systemic risk management
Investors & Shareholders
- General Assemblies
- Annual Reports
- Investor conferences & presentations
- Investor relations
- Press Releases
- Bank website
- Economic performance
- Sustainable investments
- Business ethics
- Governance & compliance
- ESG ratings & indices
Regulators & Government Authorities
- Board of Directors
- Engagement with government authorities
- Compliance reports and associated activities
- Annual & public reports
- Governance, business ethics & compliance
- Anti-money laundering, bribery & corruption
- Economic performance
- Community investment & socioeconomic development
- Nationalization
Community
- Volunteering & donation programs
- Education programs
- Partnerships
- Products & services
- Social media
- Public events
- Bank website
- Financial literacy
- Financial inclusion & accessibility
- Nationalization
- Governance, business ethics & compliance
- Community investments
Employees
- Training & development programs
- Performance appraisals
- Rewards & recognition programs
- Bank events
- Annual & public reports
- Bank website
- Fair compensation
- Talent development
- Diversity & inclusion
- Employee wellbeing
- Customer satisfaction
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Strategic Review
